zzok believes that gambling should always be an enjoyable, controlled form of entertainment — never a source of financial stress or personal hardship. This page outlines the tools, resources, and commitments we have in place to support every Bangladeshi player.
At zzok, we take our responsibility to players seriously. Gambling is a legitimate leisure activity enjoyed by millions of adults across Bangladesh — from following BPL cricket markets to spinning high-RTP slots — but it carries inherent risk. For the vast majority of players, gambling remains a fun and recreational pursuit. For a smaller number, however, it can develop into a pattern of behaviour that causes real harm to personal finances, relationships, and mental wellbeing.
zzok's Responsible Gaming framework exists to help every player stay in control. We provide practical, accessible tools directly within your zzok account — including daily, weekly, and monthly deposit limits; cooling-off periods; session time reminders; and full self-exclusion — all designed so that you can set the boundaries that are right for you.
We also recognise that some players may need more than tools — they may need a conversation, a referral, or an honest moment of reflection. Our 24/7 support team is trained to respond sensitively to players who raise concerns about their own gambling or that of a family member. All such conversations are handled with full confidentiality.
The content on this page applies equally to all zzok products: cricket and sports betting, live casino games, slots, and any other gaming product available on the zzok platform. All of these features are available to registered players aged 18 and above only. If you are under 18, you must not attempt to access or use the zzok platform.
zzok provides a full suite of player-controlled protection tools. Every tool listed below is available on request through our 24/7 support team and, where applicable, directly within your account dashboard.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached for the chosen period, no further deposits will be accepted until the period resets. You may lower your limit at any time with immediate effect. Requests to raise a limit are subject to a 7-day cooling-off period before taking effect — a deliberate friction designed to protect you from impulsive decisions.
Losing track of time while playing is one of the most common contributing factors to uncontrolled gambling. zzok allows you to set session duration reminders that send you an on-screen notification after a set period of continuous play — for example, every 30, 60, or 120 minutes. These reminders prompt you to pause, reflect, and decide whether to continue or log out.
A cooling-off period temporarily restricts your ability to make new deposits for a fixed duration of your choosing — typically 24 hours, 7 days, or 30 days. Your account remains accessible for reviewing history and making withdrawals during this period, but no real-money gameplay is possible. This tool is ideal when you feel you need a short break without permanently closing your account.
Self-exclusion is the most comprehensive responsible gaming measure available at zzok. When activated, your account is immediately suspended and you are blocked from creating any new accounts on the zzok platform for the duration of the exclusion — a minimum of 6 months, with options extending to 1 year, 2 years, 5 years, or permanent exclusion. To request self-exclusion, contact our support team at [email protected] (plain text — not a clickable link).
In addition to deposit limits, zzok offers the option to set a maximum net loss threshold over a defined period. Once your net losses reach the configured amount within the period, gameplay is paused automatically and you receive a support notification. Loss limits help ensure that a bad run of results does not spiral into unmanageable financial harm before you have a chance to step back.
Promotional communications — including bonus offers, reload promotions, and seasonal cricket betting deals — can act as triggers for some players. zzok allows you to opt out of all marketing communications at any time by contacting [email protected]. Opting out does not affect your account status, available games, or support access in any way. Your account will continue to function normally; you simply will not receive promotional messaging.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following signs — if several apply to you or to someone you know — may indicate that gambling has moved from a recreational activity to a problematic one. This list is provided for general awareness, not as a clinical diagnostic tool.
Reflect honestly on each of the following questions. This is a private exercise — your answers are not recorded or submitted anywhere. If you answer "Yes" to three or more questions, we strongly encourage you to contact our support team for a confidential conversation.
Have you ever gambled with money that was set aside for essential expenses like rent, food, bills, or school fees?
Have you ever felt the need to increase the size of your bets or deposits to get the same level of excitement as before?
Have you ever lied to a family member, friend, or colleague about how much time or money you spend on gambling?
Have you ever felt depressed, guilty, or anxious after a gambling session — particularly after losing?
Have you ever returned to gambling the day after a loss specifically to try to win back what you lost?
Have family members or close friends ever expressed concern about your gambling habits?
Activating any of zzok's responsible gaming tools is straightforward. You do not need to provide a reason or justify your decision — all requests are processed promptly and without question.
Access your zzok account using your registered credentials. Navigate to the Account Settings or Responsible Gaming section of your account dashboard.
Choose from deposit limits, loss limits, session reminders, cooling-off periods, or self-exclusion. Each option displays clearly with instructions for how to set the relevant parameters.
Review the settings you have selected — including the limit amount or exclusion duration — and confirm your choice. Restrictions take effect immediately upon confirmation; increases are subject to the standard cooling-off period.
If you cannot locate any tool in your dashboard, or if you wish to request self-exclusion immediately, contact our 24/7 support team via live chat or email at [email protected]. We will action your request without delay.
zzok operates a strict minimum age policy. No person under the age of 18 is permitted to register an account, make a deposit, or play any real-money game on the zzok platform. Age is verified at the point of registration and again as part of the KYC process prior to the first withdrawal.
If you share a device or household with individuals under the age of 18, we strongly recommend taking the following precautions to prevent minors from accessing your zzok account or any other real-money gambling platform:
If zzok detects that an account is being operated by a person under the age of 18, the account will be suspended immediately, any accumulated balance will be reviewed, and deposits will be refunded to the originating payment method. Winnings accumulated by an underage player are forfeited in full.
If gambling is causing you distress, you are not alone. A range of support options are available to help you take back control. All contact details below are provided as plain text — none are clickable links.
Our trained support agents are available 24 hours a day, 7 days a week. If you feel that your gambling is becoming a problem, contact us for a confidential conversation about your options — including activating limits or self-exclusion immediately.
Email: [email protected]
(plain text — not a clickable link)
Live Chat: Available 24/7 in your account
WhatsApp: +880 1700 000 000
(plain text — not a clickable link)
The Government of Bangladesh operates the Kaan Pete Roi helpline, providing free, confidential emotional support and mental health counselling in Bangladesh. If gambling-related stress is affecting your mental health, speaking to a trained counsellor can be a helpful first step.
Kaan Pete Roi helpline: 01779-554391
(plain text — not a clickable link)
Trusted family members, religious community leaders, and local healthcare providers can be invaluable sources of support when dealing with problem gambling. Sharing your concern with someone you trust is often the most important step — you do not need to manage this alone.
Consider speaking to a trusted family elder, a local physician, or a community welfare organisation in your area of Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or beyond.
Whether you want to activate a limit, request a cooling-off period, initiate self-exclusion, or simply have a confidential conversation about your gambling habits, our support team is ready to assist without judgment. All responsible gaming requests are handled as a priority.
With the right tools in place, gambling at zzok can be an enjoyable part of your leisure time. Set your limits, know your boundaries, and play the games you love — cricket betting, live casino, and top slots — responsibly. 18+ only.